Returns & Exchanges

At Cold Hollow Cider Mill, we strive for 100% satisfaction with our authentic Vermont goods. If your order arrives damaged or does not meet our high quality standards, please contact us within 14 days of receipt for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your cider, donuts, or specialty food items.

• 2.
  Provide Documentation

  For items damaged during transit, please include clear photographs of the packaging and the product to help us expedite your claim with the carrier.

• 3.
  Review Process

  Our team will review your request within 48 hours; please note that due to food safety regulations, we cannot accept physical returns on perishable food products.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement of your favorite Vermont treats at no additional cost.